Aims & principles
Citizens Advice Lincoln & District offers free, confidential, impartial and independent advice and information. Our service is for people living and/or working in and around the city.
If you live outside of this area you can find your nearest Citizens Advice branch here.
We are a member of the Citizens Advice network which provides an extensive online information system used to advise clients and also sets the standards of advice, training and equal opportunities for our offices. Citizens Advice also helps people at national level by providing information and advice and by influencing policymakers.
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Our twin aims are to:
- provide the advice people need for the problems they face
- improve the policies and practices that affect people's lives
If you want to contact us for advice, see get advice.
Appointments are only offered after you have been to our drop-in service. See get advice for more details.
Due to the volume of people we see, let us know as soon as possible if you cannot attend your appointment and you will be given the next available date.
If you have a general enquiry related to Citizens Advice Lincoln & District, you can write to us at the following address:
Citizens Advice Lincoln & District
All Citizens Advice local offices are independent charities, governed by their own board of trustees, who are ultimately responsible for leading the organisation and deciding how it is run.
Day-to-day control is delegated to the Chief Officer. Trustees are responsible for:
- Setting the overall direction and supporting development
- Ensuring CANS meets the needs of the local community and the Citizens Advice membership standards
- Employing staff and controlling finances
- Earning and retaining the respect of important and influential people and organisations in the community, including funding bodies
- Ensuring the office complies with relevant laws.
We provide a quality service for everyone:
- our clients and their communities
- our staff (paid and voluntary)
- our partners and funders.
We deliver this through our advice services, our research and campaign work, our equality and diversity work and our training provision.
The Advice Quality Standard demonstrates that our organisation is easily accessible, effectively managed and employs staff with the skills and knowledge to meet the needs of our clients.
Complaints and feedback
Details of our complaints policy and procedure and how to complain about a service you have received from Citizens Advice Lincoln & District.