Research & campaigns


Are you a private rented client being threatened with eviction for reporting disrepair issues?

Please let us know if you have not asked your landlord for repairs or complained about conditions in your home because you are worried you will be threatened with eviction, or if you have been evicted or threatened with eviction when you have asked your landlord to repair the property.

Is the lower benefit cap affecting you?

We are particularly interested in:

  • Work - are you or your client trying to find work and if so, how are you managing this?
  • Debt - were you previously able to manage your money but are now struggling with new debts, or with paying essential household bills?
  • Housing - are you finding it difficult to remain in your home due to a reduction in housing benefit entitlement? Have Discretionary Housing Payments helped to mitigate any of the housing impacts and why (not)?
  • Support - what help is being made available? What is working well or not working well?

Mental health and people’s wider practical problems

How does having a mental health condition make it difficult for you or your client to manage the other practical aspects of your life, such as money, debt, housing, benefits, utilities and employment? Do you find it easy or difficult to access help and support with these issues? How do practical problems and lack of support to cope with these problems affect your mental health?


We use our clients' experience and stories to campaign for positive change. 

With over two million clients each year this evidence is hard to ignore. We speak up about the policies and services that cause people problems.

Current campaigns > 

Other recent campaigns >

National policy research work >

Impact of Citizens Advice service >

Make your voice heard

Whether you’re an individual, an adviser or a member of an organisation or community group you can complete the form below to tell us your story.

The more we know about how you, or somebody you know, has been affected the more chance we have of building a collective voice that can campaign for change.

This can be about one of the issues shown here or anything else that is affecting you.